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Lernen Advanced Features of Salesforce Knowledge Panel | Salesforce Customer Support & Case Management
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bookAdvanced Features of Salesforce Knowledge Panel

In Salesforce, Knowledge Articles can have unusual and frustrating workflows.

Newbies often struggle with the un-intuitive nature of navigating this area, so let's break it down.

1. How can you edit a published Knowledge Article?

2. What must be done before deleting a published Knowledge Article?

question mark

How can you edit a published Knowledge Article?

Select the correct answer

question mark

What must be done before deleting a published Knowledge Article?

Select the correct answer

War alles klar?

Wie können wir es verbessern?

Danke für Ihr Feedback!

Abschnitt 4. Kapitel 5

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bookAdvanced Features of Salesforce Knowledge Panel

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In Salesforce, Knowledge Articles can have unusual and frustrating workflows.

Newbies often struggle with the un-intuitive nature of navigating this area, so let's break it down.

1. How can you edit a published Knowledge Article?

2. What must be done before deleting a published Knowledge Article?

question mark

How can you edit a published Knowledge Article?

Select the correct answer

question mark

What must be done before deleting a published Knowledge Article?

Select the correct answer

War alles klar?

Wie können wir es verbessern?

Danke für Ihr Feedback!

Abschnitt 4. Kapitel 5
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