Empathy in Action
Key Points:
- Empathy is the ability to understand and tune into others' experiences;
- It helps reduce tension, build trust, and improve collaboration;
- Empathy shows up in tone, timing, body language, and curiosity;
- It doesn't mean overextending yourself — it means responding with awareness;
- Empathetic communication makes teams feel safer, more open, and more human.
¿Todo estuvo claro?
¡Gracias por tus comentarios!
Sección 1. Capítulo 21
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Empathy in Action
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Key Points:
- Empathy is the ability to understand and tune into others' experiences;
- It helps reduce tension, build trust, and improve collaboration;
- Empathy shows up in tone, timing, body language, and curiosity;
- It doesn't mean overextending yourself — it means responding with awareness;
- Empathetic communication makes teams feel safer, more open, and more human.
¿Todo estuvo claro?
¡Gracias por tus comentarios!
Sección 1. Capítulo 21