How to Set Up & Manage Cases in Salesforce Service Cloud
Cases serve as the foundation for handling customer support issues, allowing teams to track, manage, and resolve requests efficiently.
Cases in Salesforce are straightforward and highly adaptable. While many organizations integrate Cases with other automated systems, the fundamentals covered here equip you to handle any setup.
With a clear understanding of Case creation and management, you're now ready to streamline customer support operations.
1. What does the "Escalated" Case Status mean?
2. Why is it important to include a Subject in a Case?
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Sección 4. Capítulo 2
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