Optimizing Knowledge Panel for Efficient Case Management

Title: the name of the article;
URL Name: automatically generated based on the title . Usually, you can leave this as-is ;
Article Body: the main content of the article, with format options . You can paste pre-written content directly into the Article Body and choose to retain the formatting , such as headings, bullet points, or tables ;
Visibility: do you want this publicly available on the customer-facing platform ? If so, click Visible to Customer .

The Knowledge Tab's integration with Cases streamlines the support process by providing quick access to relevant information. While some features, like the Related tab behavior, may feel less intuitive, understanding these tools will help you make the most of Salesforce's Knowledge functionality.

1. What feature allows you to link a Knowledge Article to a Case?

2. What is the difference between Dynamic Search and Full Search for Knowledge Articles?

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Section 4. Chapitre 4

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