Summary  
This chapter introduces the fundamentals of a Customer Relationship Management (CRM) platform, focusing on the structure and functionality of centralized data storage, configurable entities, and workflow automation.

General domain of usage  
Business process automation

Welcome to this beginner's course on **Salesforce**! My name is Dennis, and I've spent the past two decades as the lead marketer in various industries. Now, I'm a consultant who works with various clients, setting up their unified marketing strategy.  

In this course, I'll be guiding you through one of the most powerful **Customer Relationship Management (CRM)** platforms in the industry.

Which of the following functions is NOT typically supported by Salesforce?

Il s'agit d'un cours d'introduction destiné aux débutants qui n'ont jamais utilisé de CRM auparavant, mais qui devront utiliser Salesforce comme élément central de leur travail. Les métiers concernés incluent les analystes métier, les spécialistes du marketing, les relations publiques, les rédacteurs de contenu, ainsi que tous ceux qui peuvent être amenés à travailler avec Salesforce sous différentes formes (un spécialiste du marketing peut se concentrer sur la qualification des prospects, un autre sur la conclusion des opportunités, un autre sur la gestion du calendrier des e-mails). De plus en plus de ces métiers exigent aujourd'hui une connaissance de Salesforce (ou d'autres CRM), ce qui constitue un obstacle à l'embauche.

You'll get crystal clear on why Salesforce is such a game-changer for businesses by diving into a relatable real-world scenario. Through the story of EcoMarket Deliveries, you'll explore the common pain points businesses face without a structured CRM system—from disorganized data to missed opportunities—and discover exactly how Salesforce solves these challenges with powerful, streamlined solutions.

How does Salesforce improve customer data management at EcoMarket Deliveries?

Why is customer segmentation an essential feature for effective marketing?

In what way does Salesforce streamline customer service operations?

How can Salesforce help EcoMarket Deliveries make data-driven marketing decisions?

Learn to navigate and customize the Salesforce interface while mastering key concepts like leads, opportunities, accounts, and contacts. Tackle real-world challenges with EcoMarket Deliveries, from adding new leads manually to bulk importing them efficiently. Gain practical skills to qualify and convert leads, moving them through the sales funnel to drive business success.

Learn to turn prospects into customers using EcoMarket strategies, understand what opportunities signify, and get hands-on with creating and editing opportunity records. Explore sales stages for revenue forecasting and discover how to associate products or services with deals to enhance your sales workflow.

Learn to set up Salesforce Service Cloud, manage cases, and leverage the Knowledge Panel for enhanced customer support.

Discover how to segment emails, apply advanced filters, and automate communications using Merge Mail. Improve response times and maintain consistency in messaging with Salesforce's built-in email optimization features.

Master Salesforce reporting and analytics by creating reports, dashboards, and leveraging data insights.

Getting Started with CRM

1. What is Salesforce primarily used for?

2. Which of the following functions is NOT typically supported by Salesforce?

Awesome!

Getting Started with CRM

1. What is Salesforce primarily used for?

2. Which of the following functions is NOT typically supported by Salesforce?