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Impara Advanced Features of Salesforce Knowledge Panel | Salesforce Customer Support & Case Management
Guida per Principianti a Salesforce
course content

Contenuti del Corso

Guida per Principianti a Salesforce

Guida per Principianti a Salesforce

1. Understanding CRMs Basics with Salesforce
2. Getting Started Managing Leads in Salesforce
3. Closing Deals & Managing Opportunities in Salesforce
4. Salesforce Customer Support & Case Management
5. Email Communications and Quick Texts in Salesforce
6. Salesforce Reporting & Analytics

book
Advanced Features of Salesforce Knowledge Panel

In Salesforce, Knowledge Articles can have unusual and frustrating workflows.

Newbies often struggle with the un-intuitive nature of navigating this area, so let's break it down.

1. How can you edit a published Knowledge Article?

2. What must be done before deleting a published Knowledge Article?

question mark

How can you edit a published Knowledge Article?

Select the correct answer

question mark

What must be done before deleting a published Knowledge Article?

Select the correct answer

Tutto è chiaro?

Come possiamo migliorarlo?

Grazie per i tuoi commenti!

Sezione 4. Capitolo 5

Chieda ad AI

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Chieda ad AI

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Chieda pure quello che desidera o provi una delle domande suggerite per iniziare la nostra conversazione

course content

Contenuti del Corso

Guida per Principianti a Salesforce

Guida per Principianti a Salesforce

1. Understanding CRMs Basics with Salesforce
2. Getting Started Managing Leads in Salesforce
3. Closing Deals & Managing Opportunities in Salesforce
4. Salesforce Customer Support & Case Management
5. Email Communications and Quick Texts in Salesforce
6. Salesforce Reporting & Analytics

book
Advanced Features of Salesforce Knowledge Panel

In Salesforce, Knowledge Articles can have unusual and frustrating workflows.

Newbies often struggle with the un-intuitive nature of navigating this area, so let's break it down.

1. How can you edit a published Knowledge Article?

2. What must be done before deleting a published Knowledge Article?

question mark

How can you edit a published Knowledge Article?

Select the correct answer

question mark

What must be done before deleting a published Knowledge Article?

Select the correct answer

Tutto è chiaro?

Come possiamo migliorarlo?

Grazie per i tuoi commenti!

Sezione 4. Capitolo 5
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