Empathy in Action
Key Points:
- Empathy is the ability to understand and tune into others' experiences;
- It helps reduce tension, build trust, and improve collaboration;
- Empathy shows up in tone, timing, body language, and curiosity;
- It doesn't mean overextending yourself — it means responding with awareness;
- Empathetic communication makes teams feel safer, more open, and more human.
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Obrigado pelo seu feedback!
Seção 1. Capítulo 21
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Key Points:
- Empathy is the ability to understand and tune into others' experiences;
- It helps reduce tension, build trust, and improve collaboration;
- Empathy shows up in tone, timing, body language, and curiosity;
- It doesn't mean overextending yourself — it means responding with awareness;
- Empathetic communication makes teams feel safer, more open, and more human.
Tudo estava claro?
Obrigado pelo seu feedback!
Seção 1. Capítulo 21
