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Aprenda Optimizing Knowledge Panel for Efficient Case Management | Salesforce Customer Support & Case Management
Guia para Iniciantes em Salesforce

bookOptimizing Knowledge Panel for Efficient Case Management

The Knowledge Tab's integration with Cases streamlines the support process by providing quick access to relevant information. While some features, like the Related tab behavior, may feel less intuitive, understanding these tools will help you make the most of Salesforce's Knowledge functionality.

1. What feature allows you to link a Knowledge Article to a Case?

2. What is the difference between Dynamic Search and Full Search for Knowledge Articles?

question mark

What feature allows you to link a Knowledge Article to a Case?

Select the correct answer

question mark

What is the difference between Dynamic Search and Full Search for Knowledge Articles?

Select the correct answer

Tudo estava claro?

Como podemos melhorá-lo?

Obrigado pelo seu feedback!

Seção 4. Capítulo 4

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The Knowledge Tab's integration with Cases streamlines the support process by providing quick access to relevant information. While some features, like the Related tab behavior, may feel less intuitive, understanding these tools will help you make the most of Salesforce's Knowledge functionality.

1. What feature allows you to link a Knowledge Article to a Case?

2. What is the difference between Dynamic Search and Full Search for Knowledge Articles?

question mark

What feature allows you to link a Knowledge Article to a Case?

Select the correct answer

question mark

What is the difference between Dynamic Search and Full Search for Knowledge Articles?

Select the correct answer

Tudo estava claro?

Como podemos melhorá-lo?

Obrigado pelo seu feedback!

Seção 4. Capítulo 4
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