Summary  
This chapter teaches how to implement record creation, manage status-based state transitions, and convert one record type into multiple related records, illustrating object lifecycle management and relationships.

General domain of usage  
Customer relationship management (CRM) systems

You may find yourself gathering contacts at events, like trade shows for healthcare providers. Imagine you've collected several business cards from representatives of hospitals and nursing homes. The next step is to enter these as leads in Salesforce to keep track of each.



This conversion marks an important step in the sales process, helping EcoMarket Deliveries build a structured database of qualified contacts, accounts, and potential revenue opportunities.

In Salesforce, which action should you take if you want to quickly enter multiple new leads in succession?

Esta é uma aula introdutória para iniciantes que nunca utilizaram um CRM antes, mas que precisarão usar o Salesforce como parte central de seu trabalho. As funções incluem analistas de negócios, profissionais de marketing, relações públicas, redatores de conteúdo e todos que possam ser requisitados a trabalhar com o Salesforce em diferentes capacidades (um profissional de marketing pode focar na qualificação de leads, outro pode se interessar pelo fechamento de oportunidades, outro pode gerenciar o cronograma de e-mails). Cada vez mais essas funções exigem conhecimento em Salesforce (ou outros CRMs), tornando-se um obstáculo para a contratação.

You'll get crystal clear on why Salesforce is such a game-changer for businesses by diving into a relatable real-world scenario. Through the story of EcoMarket Deliveries, you'll explore the common pain points businesses face without a structured CRM system—from disorganized data to missed opportunities—and discover exactly how Salesforce solves these challenges with powerful, streamlined solutions.

What is the primary function of the Sales tab in Salesforce?

Which of the following best describes an "Opportunity" in Salesforce?

Why might EcoMarket Deliveries want to create custom fields in Salesforce?

In Salesforce, how can customer segmentation benefit EcoMarket Deliveries' marketing strategy?

When importing lead data, what should you do if a spreadsheet field name does not match Salesforce's expected field name?

Learn to navigate and customize the Salesforce interface while mastering key concepts like leads, opportunities, accounts, and contacts. Tackle real-world challenges with EcoMarket Deliveries, from adding new leads manually to bulk importing them efficiently. Gain practical skills to qualify and convert leads, moving them through the sales funnel to drive business success.

Learn to turn prospects into customers using EcoMarket strategies, understand what opportunities signify, and get hands-on with creating and editing opportunity records. Explore sales stages for revenue forecasting and discover how to associate products or services with deals to enhance your sales workflow.

Learn to set up Salesforce Service Cloud, manage cases, and leverage the Knowledge Panel for enhanced customer support.

Discover how to segment emails, apply advanced filters, and automate communications using Merge Mail. Improve response times and maintain consistency in messaging with Salesforce's built-in email optimization features.

Master Salesforce reporting and analytics by creating reports, dashboards, and leveraging data insights.

Adding and Managing Leads in Salesforce

Adding and Managing Leads in Salesforce