Nybörjarguide till Salesforce

Kursinnehåll

Nybörjarguide till Salesforce

Nybörjarguide till Salesforce

1. Understanding CRMs Basics with Salesforce

Getting Started with CRM Problems Faced Without a CRM Salesforce Solutions CRM Overview

2. Getting Started Managing Leads in Salesforce

Navigating the Salesforce Interface Identifying Opportunities for EcoMarket Deliveries Adding and Managing Leads in Salesforce Understanding Leads, Contacts, Accounts, and Opportunities in Salesforce Importing Leads into Salesforce Custom Fields and Data Integrity in Salesforce

3. Closing Deals & Managing Opportunities in Salesforce

Salesforce Opportunity Stages Forecasting Categories in Salesforce How to Link Accounts & Manage Relationships in Salesforce Using Salesforce Price Books Optimizing Salesforce Dashboards & Task Management

4. Salesforce Customer Support & Case Management

Configuring the Salesforce Service Tab for Customer Support How to Set Up & Manage Cases in Salesforce Service Cloud Salesforce Knowledge Panel Optimizing Knowledge Panel for Efficient Case Management Advanced Features of Salesforce Knowledge Panel

5. Email Communications and Quick Texts in Salesforce

Mastering the Outreach Tab in Salesforce Email Introduction to Quick Texts in Salesforce How to Use Filters for Targeted Email Communications Advanced Email Segmentation & Filtering in Salesforce Automating Emails with Merge Mail in Salesforce

6. Salesforce Reporting & Analytics

Introduction to Reports and Analytics in Salesforce Navigating the Salesforce Analytics Interface Creating Your First Report in Salesforce How to Use Dashboards & Widgets for Data Visualization Building Your First Full Salesforce Dashboard Course Summary & Next Steps in Salesforce

Optimizing Salesforce Dashboards & Task Management

Dashboard & report tools streamline your workflow and ensure you can stay organized while managing your daily responsibilities.

1. What is the primary purpose of adding tabs to the navigation bar?

2. How can you create a task directly from a record in Salesforce?

What is the primary purpose of adding tabs to the navigation bar?

Select the correct answer

To access external applications within Salesforce.

To create automated workflows for sales tasks.

To provide quick access to frequently used Salesforce features.

To automatically update records across the platform.

How can you create a task directly from a record in Salesforce?

Select the correct answer

Open the record and click "Add Task".

Use the "Create Task" widget on the dashboard.

Assign the task from the navigation bar.

Import tasks using the Data Loader.

Var allt tydligt?

Hur kan vi förbättra det?

Tack för dina kommentarer!

Avsnitt 3. Kapitel 5

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Kursinnehåll

Nybörjarguide till Salesforce

Nybörjarguide till Salesforce

1. Understanding CRMs Basics with Salesforce

Getting Started with CRM Problems Faced Without a CRM Salesforce Solutions CRM Overview

2. Getting Started Managing Leads in Salesforce

Navigating the Salesforce Interface Identifying Opportunities for EcoMarket Deliveries Adding and Managing Leads in Salesforce Understanding Leads, Contacts, Accounts, and Opportunities in Salesforce Importing Leads into Salesforce Custom Fields and Data Integrity in Salesforce

3. Closing Deals & Managing Opportunities in Salesforce

Salesforce Opportunity Stages Forecasting Categories in Salesforce How to Link Accounts & Manage Relationships in Salesforce Using Salesforce Price Books Optimizing Salesforce Dashboards & Task Management

4. Salesforce Customer Support & Case Management

Configuring the Salesforce Service Tab for Customer Support How to Set Up & Manage Cases in Salesforce Service Cloud Salesforce Knowledge Panel Optimizing Knowledge Panel for Efficient Case Management Advanced Features of Salesforce Knowledge Panel

5. Email Communications and Quick Texts in Salesforce

Mastering the Outreach Tab in Salesforce Email Introduction to Quick Texts in Salesforce How to Use Filters for Targeted Email Communications Advanced Email Segmentation & Filtering in Salesforce Automating Emails with Merge Mail in Salesforce

6. Salesforce Reporting & Analytics

Introduction to Reports and Analytics in Salesforce Navigating the Salesforce Analytics Interface Creating Your First Report in Salesforce How to Use Dashboards & Widgets for Data Visualization Building Your First Full Salesforce Dashboard Course Summary & Next Steps in Salesforce

Optimizing Salesforce Dashboards & Task Management

Dashboard & report tools streamline your workflow and ensure you can stay organized while managing your daily responsibilities.

1. What is the primary purpose of adding tabs to the navigation bar?

2. How can you create a task directly from a record in Salesforce?

What is the primary purpose of adding tabs to the navigation bar?

Select the correct answer

To access external applications within Salesforce.

To create automated workflows for sales tasks.

To provide quick access to frequently used Salesforce features.

To automatically update records across the platform.

How can you create a task directly from a record in Salesforce?

Select the correct answer

Open the record and click "Add Task".

Use the "Create Task" widget on the dashboard.

Assign the task from the navigation bar.

Import tasks using the Data Loader.

Var allt tydligt?

Hur kan vi förbättra det?

Tack för dina kommentarer!

Avsnitt 3. Kapitel 5

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