Summary  
This chapter covers heuristic problem-solving techniques: shifting perspectives to apply different heuristics, “brainwriting” as an unconstrained idea enumeration method, and using constraints to guide and focus the search for innovative solutions.

General domain of usage  
Business decision-making

### Key Points:
-	Creativity is **a process**, not a personality trait — it can be learned and practiced.
-	**Shifting perspective** helps uncover fresh insights and hidden solutions.
-	**Brainwriting** encourages a free flow of ideas and gives every voice a chance.
-	Constraints can **fuel innovation** by forcing more focused, resourceful thinking.
-	**Creative thinking** adds value when paired with clear goals and decision-making.


What is the primary benefit of shifting perspectives in problem-solving?

Unlock the essential soft skills that drive career success in today's fast-paced, collaborative, and remote-ready world. This course is your step-by-step guide to mastering communication, emotional intelligence, critical thinking, leadership, productivity, and personal branding.
You'll gain practical tools to lead with confidence, manage time and energy effectively, solve problems creatively, and thrive in both in-person and remote environments. Through self-assessments, reflection exercises, and real-world frameworks, you'll build the habits and mindset needed to grow in your role—and stand out in your career.

You'll gain a clear understanding of what soft skills are, why they matter in every workplace, and how to assess and grow your own. Master the art of setting meaningful development goals and building sustainable habits that drive long-term personal and professional growth. This foundational journey equips you to lead, collaborate, and communicate with greater confidence and purpose.

Master the key elements of effective communication—from crafting messages with clarity and empathy to presenting ideas with confidence and adapting your tone across digital platforms. You'll gain practical tools to improve how you speak, listen, and collaborate, helping you build trust, reduce friction, and elevate your professional presence in any setting.

Master the skills to work smarter—not just harder—by aligning your time, tasks, and energy with what matters most. You'll gain proven strategies to plan your day with intention, stay focused through distractions, overcome procrastination, and build sustainable habits that support long-term productivity and well-being.


Master the skills that elevate you as a leader—whether or not you hold a formal title. You'll learn how to influence with trust, guide teams with purpose, navigate conflict with composure, and adapt your leadership style to meet the moment. This section empowers you to lead with clarity, empathy, and confidence in any situation.

Master the core pillars of emotional intelligence—self-awareness, regulation, motivation, empathy, and social skills. You'll learn to manage emotions under pressure, connect more deeply with others, and lead with greater presence, clarity, and resilience.

Sharpen your ability to think clearly and act decisively in complex situations. You'll gain practical tools to break down problems, challenge assumptions, generate creative ideas, and make high-stakes decisions with confidence and structure.

Build a personal brand that reflects your strengths, values, and goals. You'll learn to craft compelling résumés, tell your story with confidence, build authentic networks, and stay visible and relevant through continuous learning and intentional self-presentation.

Learn how to stay productive, visible, and balanced while working remotely or in hybrid settings. Build self-leadership habits, protect your time with clear digital boundaries, contribute meaningfully in virtual meetings, and show your value—without burning out.

Creativity in Business Decision-Making

Key Points:

Creativity in Business Decision-Making

Key Points: