Summarizing Email Threads

Summarising Emails With Copilot

Copilot allows you to quickly summarise both individual emails and entire email threads, helping you save time and focus on what matters most.

Summarising Individual Emails

When dealing with a long, wordy email, Copilot allows you to generate a concise summary with a single click using the Summary by Copilot feature. This is especially useful when:

• the email is marked as urgent;
• you need to extract key actions quickly;
• the content is overly detailed or poorly structured.

Instead of reading through multiple paragraphs, Copilot highlights the essential information — such as deadlines, required actions, and overall purpose.

Going Further With Ask Copilot

Beyond general summaries, you can take things further by using Ask Copilot. This allows you to:

• ask targeted questions about the email;
• extract specific details (e.g. steps, deadlines, responsibilities);
• turn unstructured content into clear, actionable information.

For example, instead of scanning for instructions buried in text, you can directly ask for a step-by-step breakdown — making complex emails far easier to act on.

Summarising Email Threads

Copilot is equally powerful when applied to email threads. In situations where conversations span multiple messages, multiple people are involved, or context builds over time, Copilot can summarise the entire thread into a short overview.

This typically includes:

• the core issue or topic;
• key decisions or developments;
• actions already taken.

This ensures you can quickly get up to speed without reading every message.